Thank you for visiting and shopping at Preludeindia.com We ship all of our orders via trusted courier partners. You will receive an email update with your tracking number once your order has shipped.
Processing and Delivery Times
We at Prelude value our customers time and money hence strive to ensure that they receive their purchased product in the finest of conditions.In order to do so we process all orders within 2-3 days. Standard shipping typically takes between [2-8 business days]. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Tracking Your Order
Once your order has shipped, you will receive tracking number to track your order.Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.
Contact Us
If you have any questions or concerns regarding your order, feel free to contact us at [email protected]
Cancellation Policy
Prelude reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in a reasonable time.
In an event wherein the customer wishes to cancel his/her order post-confirmation, he/she should either call us at 07417805954 or email us at [email protected] stating the ORDER No.
You may cancel an order within 24 hours after placing it. No cancellations are permitted beyond 24 hours barring extenuating circumstances.
Refunds
A canceled order within 24 hours will result in a credit refund in your bank account. Refunds will be processed within 7 business days. During peak periods such as Sales or Festive periods, processing returns might be delayed slightly.
Products purchased during Sale will not be eligible for refunds.
During peak periods such as Sales or Festive periods, processing returns might be delayed slightly.
Products purchased during Sale will not be eligible for refunds.